The products are covered by a two-year legal guarantee against breaches of conformity under the provisions of the General Law for the Defense of Consumers and Users (Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16). Under said Law, the consumer has the right to complain to the seller, in case of any lack of conformity that exists at the time of delivery of the good in the terms and conditions established therein.
If the lack of conformity of the product is manifested during the first six months, it is understood that the failure already existed when the product was delivered, unless proven otherwise or when this presumption is incompatible with the nature of the product or the nature of the product. lack of conformity
If the lack of conformity is manifested after those first six months, it will be up to the client to prove that the defect is of origin so that it is covered by the legal guarantee.
The customer has the obligation to report possible defects and nonconformity within 2 months of detection.
On the event of a defect in conformity, we will proceed, at our expense, to re-establish the conformity of the product through repair / replacement or price reduction, as established by current legal provisions.
Warranty assistance requires prior submission of the purchase invoice.
The company guarantees the quality of the service contracted through the website www.ingeniatrics.com.
All rights that the laws in force guarantee to consumers and users are guaranteed.
Failure to comply with any of the Terms and Conditions may result in the return of the products or the cancellation of the services acquired by the customer.